I received a gift card from someone. However, when I try to redeem it online, the system logs me out automatically. This happens on both my PC and iPhone, so it’s clearly not a device issue. When I contacted customer support, they asked for irrelevant screenshots and sent a password reset. I questioned how a password reset would help, and I've yet to receive a response. It feels like their customer service is just a facade, meant to frustrate customers into giving up. If that's the case, it would be fraudulent.
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