I cancelled my gym membership during the cooling-off period in July 2025 without ever attending. The cancellation was confirmed in writing by the support team, who also stated that a full refund was being processed. However, six months later, I'm receiving threatening emails claiming I owe money, which will be sent to a debt collection agency. I called in December and was assured my account was closed with no balance. The fact that these demands come from a no-reply email adds to the frustration, as it hinders resolution. I've had to reopen the original ticket to dispute a non-existent debt. This has been a stressful experience due to poor internal communication. I strongly advise anyone considering joining to keep thorough records and closely check cancellation confirmations.
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Born in a car park in the heart of the West End, we replaced cars, bikes and vans with nightly resident DJs, neon lights and dancers.
We reset the fitness industry.
It was easy to say, there was no other fitness space like this. Exercise blended perfectly with pleasure. You could be anyone you wanted to be. Be any shape you happened to be. It was just pure freedom to play and train in a way never seen before. It was simply just, serious fun.
Fast forward to now and we're home to the most unique and diverse classes in London. Olympic sized boxing rings, combat cages, world-class free weights sections, live DJs and larger-than-life personal trainers.
Home to big hitters, heavy lifters, slick dancers, zen masters, first timers, seasoned sadists, movers + rule-breakers of every kind. #anythinggoesSee more
