I joined gymophobics a year ago. Now at first I actually liked the idea of it, this soon changed when one of the people who worked at the gym made me feel pretty uncomfortable about my weight going on like I’d got so much to lose (I’m not a big girl and purely wanted to go for my fitness levels and to tone up) so initially this made me uncomfortable and I found myself going when the gym manager was there instead as it was nice and easy going. I then moved house- when you join you sign up for 12 months which I understood completely and would continue paying however I was met with the rudest reply I have ever encountered from a customer service advisor to the point that the reply actually came off threatening and I ended up going to the direct debit company themselves to say that I’d given my notice but the CsA hadn’t taken it and that I didn’t want to be charged further. The direct debit company were really helpful and told me that no notes had been made that I had given my notice. They have now sorted this for me and honestly I hope people avoid this company at all costs. And a very sarcastic thankyou JAMES at gymphobics for your lack of help and almost threatening email back in November 2023. Fortunately for me the DD company were helpful and I’m free of gymphobics
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