Order placed but not fulfilled within the promised timeframe, causing me to miss a significant date. I requested to cancel the order, but was informed that cancellations are not accepted. I referenced consumer rights, which state that a buyer can cancel for a full refund if a company fails to meet delivery timelines. The company ceased communication, and later dispatched the item. I returned it but was charged a returns fee, resulting in a total cost of £7 for shipping and returns due to their failure to adhere to their own timelines. Very disappointing service.
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Athleisure made for movement, comfort and everyday confidence.
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