I placed an order on 12th January, paying £1,095.55, with items that were in stock and some items advertised as pre-orders for 16th February and 9th March, and delivery stated as within 3 working days once available.
I received no proactive updates. I had to chase the company weekly, only to receive delayed and generic responses.
After weeks of chasing, I was finally told via email that “not everything has arrived as expected” and that the company does not have visibility of what items have been shipped in each parcel, asking me to confirm what I haven’t received.
This is completely unacceptable for a business handling high-value orders. In my case, nothing whatsoever has been delivered from the order.
The lack of transparency and accountability is alarming:
• No tracking information provided
• No clarity on what has or hasn’t been shipped
• Repeated copy-and-paste emails
• Emails frequently ignored
• Phone calls not answered
Even more concerning, despite having taken full payment in January, I am still waiting for clear information about delivery or a refund.
Customer service has been extremely poor, and the overall handling of this order shows a serious lack of organisation and responsibility. Based on my experience, I would strongly caution anyone considering placing an order with this company—particularly for expensive or time-sensitive purchases.
I regret using this company and would not recommend them.
Paying over £1,000 upfront and receiving nothing, with no clear answers or accountability, is unacceptable—customers should be extremely cautious before ordering.
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