Absolutely terrible customer service! First you can’t speak to anyone it’s an AI Bot Chat. Once it’s established that your complaint is valid you sit and wait for 20 plus minutes for a “service” representative to take over in the chat. If they disagree with your issue the chat then goes silent and nothing gets resolved. I received a pair of tights with no tags or labels (already used?) but they said there was no compensation for this. I can’t return them because now it appears as though I have removed the tags and can’t get a refund! I even sent photos of the packaging and of
the pants but the representative just kept sending me messages saying there is no compensation. Sad. I actually liked their products but due to TERRIBLE customer service I will be shopping elsewhere.
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