Haus continue to be a terrible managing agent. Listing all the issues we have had with them over the years would take a day to write up. But just to give a few most recent examples - leak in the garage going since November ......reported on the portal multiple times, to this day they have not even acknowledged that there is a leak. No comms, no work done, nothing. Water feature project in the development, ongoing since March 2022 (and longer), no resolution, no plan in place. Service charge certified accounts overdue since 1 October 25 - budget overspent but no certified accounts provided. No response as to when they would be. This is just to give you a flavour of what to expect from Haus. The replies they provide to my reviews are shambolic and also not true. They are not providing updates and no progress has been made on various issues raised for weeks and months. And also there is no communication from Haus as to what is happening with any of these issues. They are asking me to use the portal to report issues. I am using it but it leads to nothing. Haus, you can ask me as many times as you like to stop writing reviews - I won't until you do the work we pay you for. I have done everything you asked me to do, paid my service charge, reported issues on the portal, been patient for months and years about 'factors outside your control', but what I am talking about here is pure incompetence and negligence by Haus.
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Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
