As a first-time customer, I deeply regret choosing this broker and would never consider using them again. This experience turned out to be a significant waste of time. Communication was poor, and they failed to forward documents to the lenders despite having requests for information that were already on file. After waiting months for a valuation, which they initially claimed would take four working days, they informed me that my solicitors were unsuitable for their lender, even though they had known my solicitors for a long time. I would recommend avoiding this service if you want your mortgage application process to be even slightly efficient.
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