I didn’t rent the place through Habyt, but through Spotahome. In the listing Habyt published, there was no information about there was ongoing construction on the building. This is misleading to customers. Because of this missing information, nobody took responsibility afterward and I ended up paying for a balcony room for months even though I couldn’t get any sunlight and couldn’t use the balcony at all. Despite being misled as a customer, nobody ever apologized or accepted responsibility, especially Habyt. The whole building was covered with construction scaffolding wrapped in blue construction safety netting. They never offered any reduction on the rent because of that. Neither Habyt nor Spotahome provided any alternative accommodation. As a second, the door handle was broken and the main entrance door wouldn’t lock properly. After days of sending emails, the door was finally fixed. I asked for a different house or room because of these issues, but they didn’t help me with that either. Because the door was broken, I couldn’t stay in the room at first and had to stay elsewhere temporarily. Then after I had to sleep in the room because I didn’t want to pay for another place, but the bed had bugs. They eventually sent someone from the pest service ,but I couldn’t handle my personal tasks during that time. I had to stay at home waiting for them. Another problem was the cleaning service. When I first rented the place, it was clearly stated on the listing that periodic cleaning was included, and that was one of the reasons I chose this room. However, after some time, they suddenly stopped the cleaning service without any explanation. I sent multiple emails explaining that they couldn’t just stop the cleaning in the middle of the contract, and I even sent photos showing years of accumulated maintenance and cleaning issues. Despite this, they kept replying with copy & paste, AI generated messages which is extremely disrespectful. Finding housing in Milan is so difficult, companies know this and they behave how they want. In the end, I had to pay full price for months for a room with a balcony I couldn’t use, no sun light, a broken door, bugs in the bed, and a cleaning service they stopped providing despite it being part of the original agreement. I read about how difficult to get the deposit back also, I hope that at least that thing wont be that problematic.
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