My experience with this service was extremely disappointing. The service level was far below my expectations, and the entire process was frustrating. I never had the chance to visit the apartment in person before moving in, as all communication was through a third-party company, which limited my options. Responses were severely delayed, leaving me without timely support. Upon arrival, the apartment was in unacceptable condition: unclean and poorly organized. The kitchen was particularly bad, with a broken hotplate and non-functional WiFi. After reporting these issues, I waited a month for a response. Although they promised compensation for the inconvenience, I have yet to receive it, despite initial confirmation from the support team. There seems to be a communication breakdown, with conflicting information from different representatives. Additionally, I’ve been waiting over two months for my deposit refund, despite multiple requests. In summary, I cannot recommend this service. The lack of proper support, poor communication, and unresolved issues have left me very dissatisfied. I suggest avoiding this service if you value timely responses, clean living conditions, and effective customer service.
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