Like dealing with cowboys. Invoices never make sense. Never available to speak with. Make no sense and use the term, if you question us we'll terminate call. Invoice saying charges from Nov 2025 untill May 2026. Never provide accurate invoices, invoices never calculated correctly, make the invoices completely unclear and then threaten it's customers with legalise ( Shame as legalise isn't LAW ). Unsure who governs these crooks. They're all the same. Paying thousands a year for someone to hoover a stair case which most residents do themselves anyway. They make constant mistakes on their invoicing and then threaten residents with actions caused by H&P's failures. Just look at my last invoice as example and I'm 1 of 24 residents that think the same. We were with R&L but they were and are as bad as H&P . It's basically daylight robbery. Most issues within the development are managed by the residents because we can get it done far quicker, and far more cost affective than any factors. Customer service is generally diabolical. If you need examples then speak with any H&P customer and ask to see the paperwork that's always convoluted and contradictory.
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Hacking & Paterson Management Services, residential property factors in Scotland. Repairing, maintaining and insuring customers homes in Glasgow and Edinburgh.
