Review Time
Zero rate-The management has been extremely disappointing. There is a persistent lack of communication, and customer records are not kept up to date. Customer information also appears to be shared carelessly, including with individuals who are not homeowners, which reflects poorly on staff competence. Their behaviour suggests that financial gain is their main priority. Overall, this presents the management team in a very negative light. This is an ongoing issue despite numerous emails since last year November.
Like dealing with cowboys. Invoices never make sense. Never available to speak with. Make no sense and use the term, if you question us we'll terminate call. Invoice saying charges from Nov 2025 untill May 2026. Never provide accurate invoices, invoices never calculated correctly, make the invoices completely unclear and then threaten it's customers with legalise ( Shame as legalise isn't LAW ). Unsure who governs these crooks. They're all the same. Paying thousands a year for someone to hoover a stair case which most residents do themselves anyway. They make constant mistakes on their invoicing and then threaten residents with actions caused by H&P's failures. Just look at my last invoice as example and I'm 1 of 24 residents that think the same. We were with R&L but they were and are as bad as H&P . It's basically daylight robbery. Most issues within the development are managed by the residents because we can get it done far quicker, and far more cost affective than any factors. Customer service is generally diabolical. If you need examples then speak with any H&P customer and ask to see the paperwork that's always convoluted and contradictory.
An absolute cowboy company. Upping management fees another £3 per quarter without notification. Also adding a £3 per quarter papet charge even though I dont get paper format and havent since over a year ago.Just change things when they want to!!!
Disappointing experience with Hacking & Paterson (Property Factor)Our experience with Hacking & Paterson as property factor has been reactive rather than proactive, with repeated chasing required — including on safety concerns.We were told the building was maintained to a “good standard,” yet later informed no formal inspections are undertaken.It remains unclear what objective standards are used when assessing maintenance.For a regulated Scottish property factor under the Property Factors (Scotland) Act 2011, transparency and accuracy are essential.Confidence in the management of our property has unfortunately broken down.
This factor company is awful . Poorly cut grass and our hedge was almost never cut and we had to do ourselves numerous times . When you first start they take a £150 float on top of your payments which we were told would be returned after we move , once you sell your house on top of any outstanding charges you get charged what is essentially an admin fee . The fee is £150 . Absolute rip off . Avoid using these jokers at all costs .
Unfortunately it’s not possible to give 0 stars, otherwise I would have. H+P think it’s acceptable practice to raise an invoice for £500+ to someone else, 10 months after moving out of my property, and then threaten legal action against me to try and leverage money (not owed) out of me as quickly as possible. A truly horrendous organisation with absolutely zero decency. At least D. Turpin had the decency to wear a mask. I will also be going to the papers to highlight the distress H+P have caused my heavily pregnant wife through their false claims and disgraceful behaviour.
Hacking and Patterson are responsible for the commercial property I own. The drainage system for the entire building, which includes two other commercial properties and six flats, was severely blocked. After speaking to Russell, the person handling the issue, I was truly impressed by the speed and efficiency with which the problem was resolved. Russell was highly professional and empathetic to our needs. He’s a valuable asset to the company.
Issues with a neighbour’s property causing damage to common areas. Raised to Mr Buchanan who spoke with difficult neighbour on our behalf and got it all sorted out with minimal damage. Not often get good service from HP but he really helped avoid a huge issue for me and my neighbours! Thanks!
Such a shame I can't award negative stars. Absolute crooks of the highest order - I lived in The Strada in Edinburgh which they managed, and despite paying them an absolute fortune they still managed to find ways to fleece us of more money regularly. Zero interest in getting reasonable quotes for any work, so we got the same old shoddy nonsense at high prices. It's been 3 years since I managed to get out of there, and STILL they are sending me stupid invoices for little things - even admitting it was mistakes they made but enforcing payment. I would not wish H&P on my worst enemies. I'm just sad that I don't have the finances to try and fight them in court (because they've rinsed me while I lived in one of their managed properties!)If you see these jokers factoring a property you intend on buying - run a mile.
I recently contacted Hacking & Paterson, who are the factors for our estate in Prestonpans, about a problem with the street lighting in the estate's car parks. They replied that day to say that they would send out a contractor and the issue was resolved within a week.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hacking & Paterson Management Services, residential property factors in Scotland. Repairing, maintaining and insuring customers homes in Glasgow and Edinburgh.
plan.affordablemarketplace.us
royleuk.com
bangkokbank.com
thezincgroup.com
paisayaar.pk
uniplaces.com
asktrim.com
jewelersmutual.com
emergeprofit.com
wise.com
