This company is a disgrace. The "service" they provide us is shambolic, and yet they have very graciously awarded themselves a 97% increase in their "management" fees over a 5yr period - more than 3 times the rate of inflation - despite the fact I wouldn't trust them to manage to hold a door open!Their emails are patronising, condescending and completely unhelpful. On many occassions they have provided blatantly false information like telling us a contractor had been to attend an issue on a specific date/time when they clearly hadn't, and doubling down when you call them out. They take word of their contractor over homeowners. It has been brought to light that they do no validation with contractors invoices. In our case, 32 front lawns should have been cut, contractor claimed they cut 37 and that was passed to homeowners without ANY checks. This is fraud. Furthermore, they have admitted that the appointed "gardeners" in our area are actually landscaper and then take ZERO responsibility when these contractors cause damage to areas. They cannot grasp the difference between responsibility and accountability - mistakes are never, ever their fault despite the mountain of evidence to the contrary. In communication with myself they have claimed "no other homeowner has raised issues" overlooking the fact I talk to many people in our estate and this is a clear lie. The exact opposite is true!!They are so utterly shambolic that when I raised the prospect of removing them with our community, within 5 days I had a response from 95% of homeowners - every single one in favour. So we will shortly be free of them and I am very much looking forward to them making a shambles of that too, and ultimately forcing me to drag them before a first tier tribunal at the Housing and Property Chamber where their blatant and repeated failures and breaches of the Property Factor Code of Conduct will have a compensation number put on it. A large compensation number. Most unfortunately they are a company that I am convinced NO ONE would opt to deal with by choice, their incompetence forced upon many of us by developers who have likely received financial incentive from H&P to win contracts. But YOU CAN get out.... there will be a way. And despite what they claim, they are legally obliged to tell you exactly how to remove them.For those that need a property factor, there are many, many, many better options out there than H&P.
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Hacking & Paterson Management Services, residential property factors in Scotland. Repairing, maintaining and insuring customers homes in Glasgow and Edinburgh.
