I’d like to give lower than 1 star.
My kids bought me a €100 air fryer in Woodies store in sallynoggin, Dublin.
The product came with a 2 year warranty.
I had 2 problems;
- The basket handle was loose from day one. I tightened gently before every use.
The loose handle allowed the basket to drop and scratch the inside of the Teflon drawer. Causing the coating to wear off.
- the coating has also come off the inside of the basket making it unsafe to use.
I contacted Haden with proof of purchase and photographs of the damage within the 2 year period.
I gently washed the basket with a non abrasive sponge and often used the dishwasher as specified in the handbook.
Haden acknowledged receipt of complaint and came back to me a few days later saying their experts said the product was not faulty and blamed my cleaning.
I won’t be buying any other Haden products.
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Haden is a British home appliance brand rooted in design and innovation. Our collections span kettles, toasters, air fryers, microwaves, cookware, refrigeration, cooking and laundry appliances, all created to bring quality, style and everyday ease into the home. Customers value Haden for reliable performance, distinctive design and the reassurance of a brand that stands behind its products. We are committed to after-sales support and lasting satisfaction, with many of our home appliances endorsed by trusted industry schemes that give added confidence in every purchase. Available through UK retailers, independent stores, online marketplaces and our own website, Haden is present across every touchpoint where customers choose to shop.See more
