Review Time
I received three appliances as wedding gifts (a kettle, microwave, and toaster). Within just 1-2 years, all of them have stopped working and are no longer functional. These items are not durable, and it seems they are no longer manufactured locally.
I was immediately attracted to the toaster, planning to get the matching kettle. My son is quite particular, and gaining his approval is a significant achievement. He has high standards and cleanliness requirements. Unfortunately, I found it difficult to clean inside the toaster, and he rarely uses it, preferring other appliances that are easier to maintain. While I find it frustrating, it hasn't been used much, and I just need it to function satisfactorily. The design is sleek, but the performance has not met expectations.
I needed to return a microwave oven that developed a fault within the warranty period. The support team was both efficient and friendly. The replacement oven arrived today, less than a week after I sent the faulty one back. Excellent service overall.
The service I received was outstanding! They always respond promptly with clear and accurate information, and they're friendly as well. One suggestion to enhance the customer experience would be for the agents to include their names in the email signatures for a more personal touch.
The customer support team is exceptional. I reached out regarding an issue with my kettle, and they responded almost immediately, sending me a new kettle. I love the company's products, including their matching microwave and toaster, and I highly recommend them for their style and quality. A definite 5-star review from me.
Having previously owned a kettle from the company, I naturally opted for another when it was time for a replacement. Living in a hard water area, having a spare limescale filter is a great advantage. I also decided to buy the matching toaster, and I'm very glad I did; it functions perfectly. The delivery was quick and efficient. I'm very satisfied with the service I received.
I contacted customer services when my kettle, purchased 11 months ago, started switching off before boiling. I received a quick response asking for more details and proof of purchase. After providing this, I received a prompt confirmation that my kettle was being replaced. All communications, whether by phone or email, were polite, professional, and helpful.
I received a very prompt reply to my query, along with a hassle-free replacement for my microwave. They provided a free return postage form and quickly delivered a new updated model at no extra charge, despite my offer to pay for the upgrade. The service throughout was excellent, and I would not hesitate to recommend the company to my friends.
The customer service I received was absolutely fantastic. I contacted them through an online platform and got a reply within half an hour asking for details about the issue. They quickly informed me that they were replacing a part and contacted me again this morning to say it was being dispatched. The emails were efficient yet friendly. Thank you to all the staff involved.
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Haden is a British home appliance brand rooted in design and innovation. Our collections span kettles, toasters, air fryers, microwaves, cookware, refrigeration, cooking and laundry appliances, all created to bring quality, style and everyday ease into the home. Customers value Haden for reliable performance, distinctive design and the reassurance of a brand that stands behind its products. We are committed to after-sales support and lasting satisfaction, with many of our home appliances endorsed by trusted industry schemes that give added confidence in every purchase. Available through UK retailers, independent stores, online marketplaces and our own website, Haden is present across every touchpoint where customers choose to shop.See more
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