First the merchant cancelled my order with no reason and returned my money on the same day. Therefore, I have made another order the next day and it went through ok. Few days later they have taken my money again from my account without my authorisation. The customer service never admitted their mistake and never apologized. I was waiting 10 days for my refund. Beware! They clearly have some issues with their system and no decency to apologize for their mistakes and make things right! Edit: As you can see by the answer the company didn't even investigate the matter and do not want to admit to their mistakes. This answer indicates that the company sent me many emails with an explanation - it is simply not true. They have sent me one robotic email and when I replied with the screenshots of the cancelled transaction and double charge to back my claims, they didn't even bother replying. Stay away from this merchant! When things go wrong they avoid accountability and put the blame on a customer. Shame on you.
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