I purchased a beautiful jacket that quickly became my favorite for daily wear, but my experience after the purchase has been very disheartening. After just a short period of use, the pocket zipper became completely stuck in the inner fabric, rendering the pocket unusable. Unable to resolve it myself, I reached out to customer support. Initially, they were helpful and provided a return shipping label for inspection and repair. However, upon receiving the jacket back, it was clear that no action had been taken. The zipper remained stuck in the same position, and it appeared the jacket had been returned without proper inspection. I took photos immediately upon opening the box, and it was evident that the issue had not been addressed. I had trusted the company's reputation for quality and good service, making this experience especially disappointing. I expected the problem to be taken seriously, particularly since the jacket is still under warranty and this is a genuine defect, not normal wear. I sincerely hope the company will enhance their quality control and service processes, as customers deserve thorough inspection and repair, rather than receiving a faulty product back unchanged. At this point, I cannot recommend this specific model or the service I experienced.
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We come from Sweden, a country of extreme weather and extensive landscape. Where rolling lowlands and running rivers give way to thick forests and snow-capped mountains. A place where the outdoors isn’t just a far off place, it’s in the fabric of our culture and community. We explore with curiosity and a commitment to creating gear that will support anyone, anywhere in their own outdoor adventure—from walking through the forest to reaching the peak of a mountain.
An attitude of innovation is at the core of our history.
We were founded in 1914 by Wiktor Haglöf, a visionary with a dream and a toolbox. A carpenter by trade, Wiktor was determined to create a backpack that would withstand the necessary journeys through the country, no matter the conditions. From humble beginnings, our story evolved, and so did our offering. Seeking constant progress, we’ve ventured into new territory, creating technical designs that set a new standard in craftsmanship and committing to do all we can to ensure that the outdoors will still be there for future generations to explore. We’ve pioneered a new standard for perfection, but, like Wiktor, we never stop innovating. See more
