I want to convey my profound dissatisfaction and frustration with the product quality and after-sales service. I bought a refrigerator expecting durability and reliable support from a reputable brand. Yet, merely a year after purchase, the freezer sheet was damaged, indicating poor manufacturing quality. What’s even more disheartening is the unprofessional conduct following my complaint. Despite reaching out to the main office multiple times, I received no adequate response, inspection, or solution. My complaints were either ignored or handled carelessly, showcasing complete negligence towards customer issues. This level of service is unacceptable and has caused me considerable inconvenience, mental stress, and a loss of trust in the brand. A company of this stature should not treat its customers with such disregard. I demand immediate action and a proper resolution. If this issue is not promptly addressed, I will have no choice but to escalate the matter to consumer protection authorities and share my experience publicly. I am shocked and extremely dissatisfied with your response. Requesting payment for a replacement during the warranty period is unacceptable and goes against basic warranty ethics. The refrigerator is just a year old, and the damage clearly points to a manufacturing defect, not misuse. This demand raises serious concerns about warranty policy and customer service standards. A warranty signifies full responsibility from the company, not shifting the burden onto the customer for defects within such a short time. I firmly refuse to pay any amount for a warranty-covered issue. I demand an immediate and complimentary replacement or repair as per warranty terms. If this matter is not resolved without further delay, I will escalate this issue to higher management, consumer protection authorities, and social media platforms. This situation has caused unnecessary stress and inconvenience, and I expect the company to take responsibility and resolve this matter appropriately.
Claim your business profile now and gain access to all features and respond to customer reviews.
