Review Time
I’m extremely disappointed with the service I’ve received from Haier India. A Haier‑authorised representative collected my TV for repair and has since become completely unreachable. Despite multiple follow‑ups, I still have no update on the representative, the location of my product, or the status of the repair
What’s even more frustrating is that the official support channels, including WhatsApp, have provided only generic responses with no real action or accountability.
Customers deserve transparency, responsibility, and basic service standards — none of which I’ve experienced so far. I’m sharing this publicly so others are aware of the challenges they may face when seeking after‑sales support from Haier.
I hope Haier addresses this urgently and prevents similar experiences for other customers
Very bad experience with Haier. I received a faulty washing machine, and there was no response from customer service. Even though the machine was brand new, I had to repair it through a private mechanic. Haier only focuses on selling products but does not provide proper after-sales service. Very disappointing.
Very disappointed with Haier service.
My washing machine has a clear issue of not removing dirt from clothes. Complaint was raised within the warranty period and within the first month of usage.
Over 1.5 months, tickets were rescheduled 4 times, technicians visited 3 times, and each time a different explanation was given — detergent, water issue, video proof.
Even after providing video evidence, the service team keeps closing tickets as “No issue found”.
This is extremely frustrating for a new product used for barely one month. I have an older washing machine that performs much better.
Instead of resolving the problem, Haier is simply denying it. This is poor service and unacceptable customer handling. I am still waiting for replacement or refund.
Don’t have any option To attached videos of how washing machine is removing dirt other wise I would have attached same
Fridge freezer door seals. We have tried looking everywhere online to find door seals for our particular model. There is no help available from the company. I will definitely not buy anymore Haier products ever again due to the lack of backup service and parts availability
The company indicated that the item I ordered online was out for delivery, but when the driver came, the appliance was missing from the van. I attempted to reach their customer service by phone, but they are unavailable on weekends. I emailed them directly, and they acknowledged that a mistake had occurred. I asked for a full refund and am still awaiting confirmation days later. If I do not receive it soon, I will have to reach out to my bank for a chargeback. This experience has been very disappointing, as I had higher expectations.
I am writing to express my deep dissatisfaction and frustration with the product quality and after-sales support. I purchased a refrigerator expecting durability and reliable customer service from a well-regarded brand. However, just after a year of use, the freezer sheet was damaged, indicating poor manufacturing quality. What’s even more disappointing is the unprofessional behavior following my complaint. Despite reaching out to the head office several times, I did not receive any adequate response, inspection, or solution. My complaints were either ignored or handled carelessly, demonstrating complete negligence toward customer concerns. This level of service is unacceptable and has caused me significant inconvenience, mental stress, and a loss of trust in the brand. A company with such a reputation should not treat its customers in such a careless and disrespectful manner. I strongly demand immediate action, a proper resolution, and accountability. If this issue is not resolved promptly, I will have no choice but to escalate the matter to consumer protection authorities and share my experience publicly. I am shocked and extremely dissatisfied with your response. Asking me to pay for a replacement during the warranty period is completely unacceptable and against basic warranty ethics. The refrigerator is only one year old, and the freezer sheet damage is clearly a manufacturing defect, not caused by misuse. This demand raises serious concerns about the warranty policy and customer service standards. A warranty implies full responsibility from the company, not forcing the customer to pay for defects within such a short time. I strongly refuse to pay any amount for a warranty-covered issue. I demand immediate and free replacement or repair as per warranty terms. If this matter is not resolved without further delay, I will escalate this issue to higher management, consumer protection authorities, and social media platforms. This situation has already caused unnecessary stress and inconvenience, and I expect the company to take responsibility and resolve this matter properly.
I want to convey my profound dissatisfaction and frustration with the product quality and after-sales service. I bought a refrigerator expecting durability and reliable support from a reputable brand. Yet, merely a year after purchase, the freezer sheet was damaged, indicating poor manufacturing quality. What’s even more disheartening is the unprofessional conduct following my complaint. Despite reaching out to the main office multiple times, I received no adequate response, inspection, or solution. My complaints were either ignored or handled carelessly, showcasing complete negligence towards customer issues. This level of service is unacceptable and has caused me considerable inconvenience, mental stress, and a loss of trust in the brand. A company of this stature should not treat its customers with such disregard. I demand immediate action and a proper resolution. If this issue is not promptly addressed, I will have no choice but to escalate the matter to consumer protection authorities and share my experience publicly. I am shocked and extremely dissatisfied with your response. Requesting payment for a replacement during the warranty period is unacceptable and goes against basic warranty ethics. The refrigerator is just a year old, and the damage clearly points to a manufacturing defect, not misuse. This demand raises serious concerns about warranty policy and customer service standards. A warranty signifies full responsibility from the company, not shifting the burden onto the customer for defects within such a short time. I firmly refuse to pay any amount for a warranty-covered issue. I demand an immediate and complimentary replacement or repair as per warranty terms. If this matter is not resolved without further delay, I will escalate this issue to higher management, consumer protection authorities, and social media platforms. This situation has caused unnecessary stress and inconvenience, and I expect the company to take responsibility and resolve this matter appropriately.
I wish I had seen these reviews before. I placed an order with the company, expecting delivery on a confirmed date, only to receive a message early in the morning instructing me to rebook. Following that, I got an email promoting a different delivery option without any explanation. It's quite disappointing.
I wish I could give zero stars. This has been a terrible experience and a complete waste of time. I ordered a product, and they assured me it would arrive on Wednesday. I stayed home all day for the delivery, but when I tried to contact the support team, I kept getting transferred to different representatives. Eventually, I was told that there was no line for my issue and that I needed to send an email. I had already emailed and received no response. I have wasted countless hours on this. They shouldn’t be allowed to operate like this.
I purchased my washer dryer earlier this year, and it has undoubtedly been the worst appliance I've ever owned. It has consistently malfunctioned with leaks from various parts and electrical issues with the controls. I am currently waiting for my fifth technician visit, and the company refuses to do anything but send technicians, despite the ongoing problems and inadequate repairs. On the first visit, the technician tried to fix it with glue and tape, which is unbelievable! Subsequent visits have had slightly more competent technicians, but the machine remains faulty. With a family to care for, a functional washer dryer is essential, but with this product, I’m constantly cleaning up leaks and dealing with a faulty control panel. I truly despise this product, and the customer service team seems indifferent and unwilling to genuinely address my complaint. It’s just a continuous cycle of waiting for the next technician visit. Please do not waste your time or money!
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