haier.com

1.1
1.1 Based on 41 reviews

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Terrible Washer Dryer and Customer Service

I purchased my washer dryer earlier this year, and it has undoubtedly been the worst appliance I've ever owned. It has consistently malfunctioned with leaks from various parts and electrical issues with the controls. I am currently waiting for my fifth technician visit, and the company refuses to do anything but send technicians, despite the ongoing problems and inadequate repairs. On the first visit, the technician tried to fix it with glue and tape, which is unbelievable! Subsequent visits have had slightly more competent technicians, but the machine remains faulty. With a family to care for, a functional washer dryer is essential, but with this product, I’m constantly cleaning up leaks and dealing with a faulty control panel. I truly despise this product, and the customer service team seems indifferent and unwilling to genuinely address my complaint. It’s just a continuous cycle of waiting for the next technician visit. Please do not waste your time or money!

1
Date of experience: Dec 10, 2025

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