I am deeply frustrated with GE (a division of Haier) and its repair partner, US Appliance, over a month-long unresolved issue with a broken GE gas stove. The problem began on April 5, 2025, and despite multiple calls and interactions with GE representatives (Tiffany (Case Manager), Tiffany (CSR), Trish, Melissa, Laura), no progress has been made due to poor communication and the unresponsiveness of GE and US Appliance. I have repeatedly received scripted responses, was told the appliance must be repaired four times before replacement, and have been offered inadequate compensation (e.g., $250 reimbursement or extended warranty). Attempts to escalate the issue or receive timely service failed, and a new service appointment was only scheduled for May 2—25 days after the initial report. I feel wholly unsupported and burdened by the financial and emotional strain of not having a working stove, especially with a sick child and recent holidays.
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