I am writing to express my deep dissatisfaction and frustration with the product quality and after-sales support. I purchased a refrigerator expecting durability and reliable customer service from a well-regarded brand. However, just after a year of use, the freezer sheet was damaged, indicating poor manufacturing quality. What’s even more disappointing is the unprofessional behavior following my complaint. Despite reaching out to the head office several times, I did not receive any adequate response, inspection, or solution. My complaints were either ignored or handled carelessly, demonstrating complete negligence toward customer concerns. This level of service is unacceptable and has caused me significant inconvenience, mental stress, and a loss of trust in the brand. A company with such a reputation should not treat its customers in such a careless and disrespectful manner. I strongly demand immediate action, a proper resolution, and accountability. If this issue is not resolved promptly, I will have no choice but to escalate the matter to consumer protection authorities and share my experience publicly. I am shocked and extremely dissatisfied with your response. Asking me to pay for a replacement during the warranty period is completely unacceptable and against basic warranty ethics. The refrigerator is only one year old, and the freezer sheet damage is clearly a manufacturing defect, not caused by misuse. This demand raises serious concerns about the warranty policy and customer service standards. A warranty implies full responsibility from the company, not forcing the customer to pay for defects within such a short time. I strongly refuse to pay any amount for a warranty-covered issue. I demand immediate and free replacement or repair as per warranty terms. If this matter is not resolved without further delay, I will escalate this issue to higher management, consumer protection authorities, and social media platforms. This situation has already caused unnecessary stress and inconvenience, and I expect the company to take responsibility and resolve this matter properly.
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