The company indicated that the item I ordered online was out for delivery, but when the driver came, the appliance was missing from the van. I attempted to reach their customer service by phone, but they are unavailable on weekends. I emailed them directly, and they acknowledged that a mistake had occurred. I asked for a full refund and am still awaiting confirmation days later. If I do not receive it soon, I will have to reach out to my bank for a chargeback. This experience has been very disappointing, as I had higher expectations.
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