Very disappointed with Haier service.
My washing machine has a clear issue of not removing dirt from clothes. Complaint was raised within the warranty period and within the first month of usage.
Over 1.5 months, tickets were rescheduled 4 times, technicians visited 3 times, and each time a different explanation was given — detergent, water issue, video proof.
Even after providing video evidence, the service team keeps closing tickets as “No issue found”.
This is extremely frustrating for a new product used for barely one month. I have an older washing machine that performs much better.
Instead of resolving the problem, Haier is simply denying it. This is poor service and unacceptable customer handling. I am still waiting for replacement or refund.
Don’t have any option To attached videos of how washing machine is removing dirt other wise I would have attached same
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