Trust pilot should add a ZERO star option because one star doesn't reflect my experience. The manufacturer seems to ignore reviews. I bought a fridge freezer recently and was told to let the gas settle for a few hours before turning it on. After 24 hours, it didn't reach temperature. I called the support team, who suggested unplugging it and plugging it back in, then waiting another 24 hours. I insisted it wasn't working, but they said an engineer visit would cost me. I refused since it was registered, and I wouldn't pay. After another day, it still didn't work, though the light inside did. I called again and was treated poorly. Once they have your payment, customer care seems to vanish. They scheduled an engineer visit, but again, it would cost me. I reiterated that it was still under warranty. Ultimately, the engineer confirmed it had no gas. After wasting hours on this, a representative arranged for a replacement. Please do not purchase from this manufacturer unless you want to regret it.
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