I had a yearly subscription with hailuoai.video that I canceled before the renewal date and received written confirmation that it would not renew. Despite this, my card was charged on January 1, 2026, even though my account showed no active subscription at the time.I contacted the company immediately. Instead of reversing an unauthorized charge, they instructed me to repeat cancellation steps that were already completed and redirected me to a refund request form. I was told to wait 7–10 business days, later 15 days, for a refund.It has now been 17 days, and:No refund has been issuedNo response to my emailNo follow-up or resolutionI also contacted them through their Discord, where they claimed refunds take up to 15 days, but that deadline has now passed with no communication at all.To make matters worse, their servers are extremely slow and unreliable, making the service frustrating even when access is available.This company shows a clear lack of professionalism, accountability, and customer support. Charging customers after cancellation and then ignoring them for weeks is unacceptable. I do not recommend hailuoai.video to anyone.
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