I made a single one-time purchase from MiniMax / Hailuo AI (Nanonoble PTE. LTD.) in early May and was charged again in June even though my account wasn’t on subscription. No new credits appeared, no invoice, no confirmation, no nothing. just money taken from my card.I reached out immediately with screenshots, receipts, and proof of the unauthorized charge. Over the next four months, I sent follow-up after follow-up. Their “support” repeatedly asked for information I’d already provided, claimed they “couldn’t find my form,” and then started saying my refund was “under review”… for months.Every reply came from the same canned “Maggie | Hailuo AI Team” message, with zero accountability, zero updates, and zero resolution. It’s now November, five months since the unauthorized charge, and still no refund, no explanation, no credits.This company clearly has no real customer service, no internal tracking of refund requests, and no respect for its users. If you value your time, money, and sanity, stay far away from MiniMax / Hailuo AI / Nanonoble.They’ve earned every bit of this one star. If only I could give negative stars..
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