I traveled with this airline from one city to another, arriving on December 20. Unfortunately, two pieces of my checked baggage went missing. I received a Property Irregularity Report at the airport and uploaded all necessary documents as instructed by customer service. Despite numerous daily calls over the last four days, I have received no updates or proactive communication. Each time, I was told the issue was forwarded to the baggage department, but no one has reached out to me. When I asked to escalate to a supervisor, I was told the supervisor did not speak English and was only given an agent reference number, which did not help resolve the matter. The lack of communication and accountability is unacceptable. I've been without my belongings for several days and have incurred extra expenses for essential items due to this delay.
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