My son is stranded at an airport in China after being in transit from New Zealand for three days. His original flight and connecting flight were canceled, and he was rebooked for the next day. Upon arrival, he learned that the only available flight to his next destination would also be the next day, but he was still booked on the original flight under a different name. They promised him a business class seat on another connecting flight, but now at the gate, they are insisting it is economy class only. They refuse to compensate for any of their mistakes, and he still needs to get to his next destination and return home in 13 days. They are ignoring the relevant regulations, and it is nearly impossible to get in touch with them. I strongly caution against using their services, particularly for young or inexperienced travelers.
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