Contacted Hairdreams (HairbyIvy) to get a weave installed for my graduation photoshoot. I was informed that a consultation was essential before a wig installation. I went on to book an appointment for a consultation, only to discover that I had to pay for it. (This is just the beginning, trust me).I met with the “head stylist” for a consultation, who basically informed me in her own words that “I cannot afford her” but that I could book with another stylist. This senior stylist was supposedly more affordable, although ranked below the “head stylist”. This should have stopped me but I had committed and had seen good reviews online.On the day of my weave install, I went in half an hour early, and informed the “head stylist” that I had washed my hair already so no need to repeat the process. She said there was no way they could cornrow my hair in the state that it was in. I let them shampoo and condition my hair. She also strongly recommended a mini keratin treatment, which I refused due to not wanting to alter my hair texture. She said she would still charge me for this as I had previously agreed to do it during my consultation (disregarding my hair needs at the time). The senior stylist, who I had booked the appointment with, had no idea how to blow dry my hair and almost burnt my ends. I asked for a heat protectant, and the senior stylist had no clue what I was talking about. She deferred to the “head stylist” who came over and said “I need to stop acting crazy cos I am in a professional environment.” I was so shocked, and disappointed at being spoken so rudely to because of a heat protectant.It took two and half hours to cornrow my hair when it states on their website that it takes 4 hours to get a weave installed in total. In the end, I was so frustrated and disappointed that I left with only cornrows. And guess what, I paid £90 for the worst cornrows and worst customer service of my life.So I advise you, I will even go ahead and plead with you, do not engage with this company, that disregards customer service and is just out there to make money, even at the expense of the people they are supposed to serve.
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Hairdreams is the leading international luxury brand for professional hair extensions and non-surgical hair thickening. Known for its luxuriously refined, hand-selected 100% human hair, Hairdreams is recognized for innovative, patented technologies, including the Laserbeamer Nano, which applies 5 extension strands simultaneously, SECRETS invisible tape-ins and MicroLines, the foremost non-surgical hair loss solution system. For more go to www.hairdreamsusa.com.See more
