I ordered a very small (manmade) hairpiece, with a comb attached to secure it in place. It cost £34.99, which itself is extremely overpriced, and then had to pay an additional astonishing £7.90 just for postage of this tiny article which could easily be posted in a jiffy bag. I grit my teeth and went ahead with the purchase, as I have had three chemo sessions in the last 5 years and my hair is looking very thin and tatty. I received an email confirming the order, 48 hr tracked, and promising a further email when the item was dispatched. It arrived a week later. No dispatch email was sent as promised, so I had already chased it up. I weighed the hairpiece on its own , 1.5 oz, tiny. I weighed the whole package, a small box stuffed with shredded paper, which was way over the top, 5.3 oz. Delivered by Royal Mail, not even a courier. £7.90. Complete and utter rip-off. I've checked the RM website. This package, with this size box, up to a weight of 250g (9 oz) , tracked 48 hrs, costs just £3.50. Absolutely shameful extortion by Hairware, both for the price of the item, and the fraudulent charge for postage. And don't give me any scripted patronising replies about protecting the item in a box instead of a jiffy bag. That still doesn't justify extortianate prices for what was sent. And, I have received hundreds of far more delicate items than a bit of nylon hair and a plastic comb in jiffy bags with no damage. You should be totally ashamed of yourselves.
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Hairware is the UK retailer and wholesaler of: Envy Wigs, The Orchid Collection By Rene Of Paris & Henry Margu.
We were approved by the NHS as suppliers of prescription wigs at the start of 2015, and are very proud to be able to provide such a valuable service, to so many people across the UK.
Based in Stroud, our aim is simple; to make the world feel a little brighter for each customer. We pride ourselves on our friendly and down to earth approach, to make sure that every customer feels their needs are met, without any unnecessary added stress. Choosing a new wig doesn’t need to be overwhelming!See more
