Review Time
I ordered a very small (manmade) hairpiece, with a comb attached to secure it in place. It cost £34.99, which itself is extremely overpriced, and then had to pay an additional astonishing £7.90 just for postage of this tiny article which could easily be posted in a jiffy bag. I grit my teeth and went ahead with the purchase, as I have had three chemo sessions in the last 5 years and my hair is looking very thin and tatty. I received an email confirming the order, 48 hr tracked, and promising a further email when the item was dispatched. It arrived a week later. No dispatch email was sent as promised, so I had already chased it up. I weighed the hairpiece on its own , 1.5 oz, tiny. I weighed the whole package, a small box stuffed with shredded paper, which was way over the top, 5.3 oz. Delivered by Royal Mail, not even a courier. £7.90. Complete and utter rip-off. I've checked the RM website. This package, with this size box, up to a weight of 250g (9 oz) , tracked 48 hrs, costs just £3.50. Absolutely shameful extortion by Hairware, both for the price of the item, and the fraudulent charge for postage. And don't give me any scripted patronising replies about protecting the item in a box instead of a jiffy bag. That still doesn't justify extortianate prices for what was sent. And, I have received hundreds of far more delicate items than a bit of nylon hair and a plastic comb in jiffy bags with no damage. You should be totally ashamed of yourselves.
I ordered a very small (manmade) hairpiece, with a comb attached to secure it in place. It cost £34.99, which itself is extremely overpriced, and then had to pay an additional astonishing £7.90 just for postage of this tiny article which could easily be posted in a jiffy bag. I grit my teeth and went ahead with the purchase, as I have had three chemo sessions in the last 5 years and my hair is looking very thin and tatty. I received an email confirming the order, 48 hr tracked, and promising a further email when the item was dispatched. It arrived a week later. No dispatch email was sent as promised, so I had already chased it up. I weighed the hairpiece on its own , 1.5 oz, tiny. I weighed the whole package, a small box stuffed with shredded paper, which was way over the top, 5.3 oz. Delivered by Royal Mail, not even a courier. £7.90. Complete and utter rip-off. I've checked the RM website. This package, with this size box, up to a weight of 250g (9 oz) , tracked 48 hrs, costs just £3.50. Absolutely shameful extortion by Hairware, both for the price of the item, and the fraudulent charge for postage. And don't give me any scripted patronising replies about protecting the item in a box instead of a jiffy bag. That still doesn't justify extortianate prices for what was sent. And, I have received hundreds of far more delicate items than a bit of nylon hair and a plastic comb in jiffy bags with no damage. You should be totally ashamed of yourselves.
Had booked a consultation with a friend and we were made extremely welcome by Vicki right from the start. After an initial chat around styles and budget, she disappeared for a few minutes, returning with a pile of boxes … and so the session began! Vicki had clearly listened to what I thought I wanted but also had some options she thought would suit me better. And so it was that her first suggestion was the wig I bought. In fact I only went over budget because I bought two!!Thank you Vicki. A wonderful experience. No pressure, no up-selling, just great advice sensitively delivered. I won’t go anywhere else for my next wig(s)!Thank you again.
A friend and I visited Hairware in Stroud today for a consultation on new wigs.We saw Vicki and tried on a selection of styles and colours within our agreed budget.I am very impressed, we were there for 2 hours, there was no pressure, and no trying to upsell outside our budget or sell us accessories.They have a good range of styles, colours and prices.We also got lots of tips on styling, care and maintenance, storage etc.Well worth a visit.Cannot recommend them highly enough.
Really good customer service from Vicki and the team at Hairware. As it happens, I returned the wig I purchased but only because it didn't suit me. The help and advice I received was brilliant and I have no hesitation in recommending them as an excellent wig retailer.
Definitely recommend.Professional, caring, patient team led by Amanda.It’s an honour to go there. The minute you walk into Hair to Ware you feel comfortable & confident. Everyone welcomes you with a friendly smile, which eases any anxiety you may have. As always a professional job cutting & styling your ‘New Hair.’ Thank you Maisie you are a star.
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Hairware is the UK retailer and wholesaler of: Envy Wigs, The Orchid Collection By Rene Of Paris & Henry Margu.
We were approved by the NHS as suppliers of prescription wigs at the start of 2015, and are very proud to be able to provide such a valuable service, to so many people across the UK.
Based in Stroud, our aim is simple; to make the world feel a little brighter for each customer. We pride ourselves on our friendly and down to earth approach, to make sure that every customer feels their needs are met, without any unnecessary added stress. Choosing a new wig doesn’t need to be overwhelming!See more
