I booked a Classic Room – No View through HalalBooking at Pullman Zamzam Madinah.
“No View” does not mean “no natural daylight.” The room I received had virtually no daylight at all. At 12:00 noon, the room was dark unless artificial lights were turned on. I have photo and video evidence of this.
At no point during booking was it clearly disclosed that the room could face an enclosed internal shaft with almost no daylight. If this had been transparently presented, I would not have selected this category.
Despite providing visual evidence, HalalBooking continued to rely only on category wording and declined any compensation.
This review is not about the hotel staff, but about how the room was presented on the booking platform. Transparency in room descriptions is essential so customers can make informed decisions.
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