I've reported this company to the Consumer Council, requesting that all communication be conducted through them. Despite this, the company ignored my request and contacted me directly. They even mentioned they would reprimand a customer service employee due to my complaint. I want to clarify that I did not want anyone punished; I simply sought a resolution to my issue. This approach has left me feeling uncomfortable and shocked. My experience has been unprofessional and far below acceptable standards. I urge others to be wary when dealing with this company.
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