I had a terrible experience with this company. I ordered several items and immediately contacted them the same day to request changes to the lengths. I reached someone on their online chat who confirmed the amendments had been made. Later, they emailed to say the order was delayed because of my same‑day changes, which I didn’t mind, I was happy to wait.
Six weeks later the order finally arrived, only for me to discover that none of the amendments had been applied. I was incredibly frustrated, as I had tried hard to make sure everything was correct and had even received confirmation that it was sorted.
I ended up giving some items away and returning the rest because my children couldn’t wear them, and I’ve decided I won’t be shopping with this company again. To make matters worse, I spent £10 returning two items and expected a £66 refund, but they only refunded £27. I have no idea why. I also used credit vouchers, which they seemed to treat as a discount, and the trousers were on a “buy 2 for” offer, which made things even more confusing.
Overall, I cannot recommend this company. I feel completely let down, they overcharge and provide the worst service I’ve experienced
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