They regularly overcharge you by mistake or through hidden fees, and you need to spend half a day figuring out what they did wrong, so they can refund you in Halebop credit. Invoices never give you a breakdown of costs, so when they charge you additional fees you need to again contact customer service to find out what it was for - which while responsive is unreliable: Changes you agree on are not executed and you need to again contact customer service to remind them. They charged me 25% more for "invoice fees", because I requested to have my invoices sent to me via email instead of by post in the year 2025.Even though roaming is free in the EU, network strength outside of Sweden is weak - sometimes to the point of being unusable.Stay away!
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Vi på Halebop är otroligt glada och mäkta stolta över att ha mottagit utmärkelsen ”Sveriges nöjdaste privatkunder mobiltelefoni 2021” från SKI – Svenskt kvalitetsindex. Det är faktiskt 12:e gången på 14 år! Men vi blir aldrig mätta, det ger oss bara mer förtroende att göra vår grej.
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