I am writing to express my disappointment with the service I have received from Halfords regarding a recent tyre issue.
On 10 January 2026, I had four tyres fitted. Following this, one of the tyres was damaged by a pothole, and I subsequently visited National Tyres and Autocare in Shrewsbury. During my initial visit, I was informed that the tyre—having over 7mm of tread remaining—would be replaced under warranty, and I was given an appointment for 17 March 2026.
However, at the appointment, I was attended by a different member of staff who advised that the tyre only had 5mm of tread remaining and proceeded to charge me £143, stating that I was required to pay 35% of the replacement cost. This directly contradicts the earlier assessment confirming that the tyre had over 7mm of tread.
I find this particularly concerning given that all four tyres were purchased and fitted at the same time, and the remaining tyres still have over 7mm of tread. Furthermore, the tyre in question has covered less than 1,000 miles in approximately two months, making the claim of significant tread reduction difficult to accept.
While the financial aspect is important, my concern is not only about the cost but also about what appears to be unfair and inconsistent treatment. The conflicting information provided and the manner in which the situation was handled has left me feeling misled and has raised concerns about the transparency and integrity of the service.
I raised this matter with Halfords customer service; however, the response I received was not satisfactory and did not adequately address the inconsistency in the assessments or the resulting charge.
Claim your business profile now and gain access to all features and respond to customer reviews.
