Booked and prepaidfor wheel alignment and balancing at Halfords Autocentre Ayr - Confirmation received. Payment taken. Travelled specifically for it.
On arrival I was told the work couldn’t be done because the ramp is used for MOTs in the morning they have priority?
and that the booking “would never have been possible” at that time.
So why was the slot available online? Why was I allowed to pay?
This is a complete failure between the garage and the online booking system. It wasted my time, fuel, and disrupted my day.
To make it worse, there’s no proper customer service email anymore, you’re forced through chatbots and AI just to raise a complaint, and you’re then told it can take up to 7 working days just to acknowledge it.
Very poor organisation and even worse customer service. I’ll be looking elsewhere for future work. I would suggest you do the same. There are independent garages run by real people In Your community. I will be using them in future.
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