I had new brake pads fitted on the 17/1/26, on the 17/2/26 my brakes failed whilst I was driving the vehicle, resulting in me being involved in serious incident.
I had to call out emergency roadside recovery. They discovered the brakes had been left loose when they were fitted. My new pad, piston and caliper had fallen off the vehicle whilst I was driving.
Halfords recovered the vehicle from my drive after I had presented the RAC recovery report. I was left with no courtesy car that they promised, no communication as to what was happening with my car. The customer service was shocking and I was made to feel like I had done something wrong.
On the 20/2/26 their regional manager Sam called me to say it had been repaired, and that the systems they have in place to ensure something like this never happens failed. They have photos of my job with the brakes loose and being sent out on the road.
Halford had a duty of care to ensure my car was safe and road worthy. They breached that duty, endangering my, my families, other road users and the general publics life everytime the vehicle was used.
Halfords are guilty of bad workmanship and negligence.
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