Halfords Cramlington.
Got email in 4th Dec 2025 to say “good news your bike is here and being built”. My appointment was at 10:00 28th Dec. Showed up at 10:00 but store was late opening, then another 10mins to be seen as computers weren’t booted up, then wait a bit more to be told the bike wasn’t in the store! Apparently ‘he’ is on his way to another store to find one and bring it in! And ‘he’ tried to call me. No ‘he’ didn’t. They had correct number but no one attempted to call me at any point between 4th and 28th.
I had to leave and wait for a callback. 2hrs later I called them but no one answered. Then 40mins later they called to say it was finally built. I went in. No apologies. The young men hardly made eye contact. Mumbled info.
To say I’m astounded this is classed as customer service doesn’t really cover it.
I’m writing this review again (already submitted one via another platform) because there were missing pedal reflectors, and my son has used his bike a total of 4 times since (due to weather) and we’ve had to tighten the seat, and move the handlebars significantly as these were also not tightened properly. I really do not recommend.
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