I can see why 33,800+ reports are poor
A recent attempt to contact customer services to raise a concern about a Major service of my car appeared to have some anomalies of jobs not completed as per their list. Brake fluid, "budget winter tyre fitted" mid July! and at a premium price too! Granted this examination of the last service bill was over 12 months ago but am about to rebook this years service.
With Trust broken I thought it was would "speak" to someone first to see I was even justified in raising a complaint... Guess what "No Chance" , Called the branch 20 minutes to answer and then they hung up almost immediately before I could speak, a ChatBot that refused to chat unless you wanted to buy something and no recognition of words like Live Agent or complaint. And eventually an apparent 5 day delay in someone resolving my query without even knowing what it was
about. A neat trick! Not! All in the face of Halfords voice messaging saying ...."We're Here To Help". - Really!
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