Halifax must be deluded if they think that closing branches is the future of banking.For a legal matter, I needed a statement for a closed Halifax account - I couldn't access this account on my online banking, the AI chat couldn't help and when I finally got in touch with a human via the online chat, I was told that the account never existed. Therefore, 0 star rating for this rubbish service.The following day, I visited the Edgware branch, was seen by someone within 5 minutes (namely, the really helpful and professional, Sin Hang) and within a further 5 minutes, he had sorted by problem and provided the statement I required. 5-star service from the branch and Sin's face-to-face service.KEEP THE BRANCHES OPEN (or customers like me will leave!)
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Halifax Online Bank UK - Our online banking service gives you a little extra help with your finance and money - mortgages,
savings, current accounts, credit cards, personal loans, investing, insurance,
sharedealing and holidays
