Review Time
Home Emergency Cover is an absolute disgrace. Suggested that despite my drain being completely blocked (meaning all toilets and sink were unusable, resulting in filth flowing across my hallway floor) that it was acceptable for me to wait until the next afternoon for a plumber. They said this was because they only worked with 2 or 3 contractors. Then, they gave me the option (not really a choice) of finding my own contractor, so I had to do all the phoning, legwork etc. They have now not come back to me about reimbursement within the promised timeframe, so I am out of pocket, having done most of their work for them, with terrible communication, and not providing a core part of the service. Disgusted.
They have a very good customer service i am very happy with it there is this one person Dominica every time I go to halifax she makes feel welcome and help me with a lots of things
Terrible as they dictate who you can and can't send money to it's my money I send wherevinwish what is their issue in these matters I shall be changing banks very shortly once I resolve my again blocked account purely for sending a payment....I thought that was what banks do forgive my mistake in this matter it would seem not
Halifax Stockport ,what a sad filthy place now ,one kiosk open ,grumpy staff failing to keep up with questions and then taking my phone and mucking it up trying to install an app . Failure of a place hang you head in shame Halifax
I had a frustrating experience dealing with customer support regarding fraud on my account. After multiple attempts to reach a representative, I ended up communicating with what seemed like AI through the app. I had to repeat myself three times, answering the same questions, only to be assured that my funds would be returned within 24 hours and my card blocked. Unfortunately, nothing changed! Ultimately, I had to visit the bank in person to resolve the issue, which was very stressful for me. After nearly 20 years with the company, I decided to switch to a different provider that offers exceptional customer service. I couldn't be happier with my new choice. Additionally, the local branch has frequently been closed despite being advertised as open.
To address a £0.48 payment they questioned via email, threatening to block my card, I've spent 3 hours with no resolution. Calling their number or contacting them only leads to the app. Accessing the app was the only way to initiate a chat, but I needed a video guide to find it as it was hard to locate. After finally connecting with a representative, whose replies took 5-10 minutes, over an hour passed and the issue remains unresolved. If my card gets blocked, I plan to go to the local branch and express my frustration, even though it's not their fault. This has ruined my Sunday, leaving me stressed and ready to just watch TV for the rest of the day. Proceed at your own risk. Is there a zero out of ten rating option available?
I have noted that there were x2 Unauthorised Payments taken out of my account, today: £20 & £17.I went onto the Online Banking App and the BOT could not understand what I was telling it?I rang to speak to a Human Being/Advisor (Martin) and he really CBA helping/hadn't got a CLUE what he was doing.I was on the phone for 17 minutes, the call got terminated, I awaited a Call Back which never came and then when I rang back, the Office was closed.I asked also to raise a Complaint which is based on sheer incompetence, I guess I will have to suffer another call to them, tomorrow.
Diabolical. Couldn't be worse. Never get through to the right person on the 'phone. More importantly, you have more chance of winning thre Euro millions than finding someone who knows what they are talking about and can give you correct information. In 7 attempts to contact the Halifax, only on 3 occasions did I get someone who could talk sense. Apparently, if you make an overpayment on your mortgage at the same rate of interest you were previously paying and don't change the mortgage term, your monthly payments go up or don't change. Very worthwhile. What absolutely outstanding customer service. Just can't be paralleled.
It seems the company is mistaken if they believe that shutting down branches is the future of banking. I needed a statement for a closed account due to a legal issue, but I couldn't access it through online banking. The AI chat was unhelpful, and when I finally connected with a representative through online chat, I was informed that the account never existed. Hence, I would rate this service as 0 stars. The next day, I went to the local branch and was assisted within 5 minutes by a very helpful and professional representative. In another 5 minutes, he resolved my issue and provided the statement I needed. The branch and the in-person service were deserving of 5 stars. It’s essential to keep the branches open, or customers like me might consider leaving!
Halifax must be deluded if they think that closing branches is the future of banking.For a legal matter, I needed a statement for a closed Halifax account - I couldn't access this account on my online banking, the AI chat couldn't help and when I finally got in touch with a human via the online chat, I was told that the account never existed. Therefore, 0 star rating for this rubbish service.The following day, I visited the Edgware branch, was seen by someone within 5 minutes (namely, the really helpful and professional, Sin Hang) and within a further 5 minutes, he had sorted by problem and provided the statement I required. 5-star service from the branch and Sin's face-to-face service.KEEP THE BRANCHES OPEN (or customers like me will leave!)
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