It seems the company is mistaken if they believe that shutting down branches is the future of banking. I needed a statement for a closed account due to a legal issue, but I couldn't access it through online banking. The AI chat was unhelpful, and when I finally connected with a representative through online chat, I was informed that the account never existed. Hence, I would rate this service as 0 stars. The next day, I went to the local branch and was assisted within 5 minutes by a very helpful and professional representative. In another 5 minutes, he resolved my issue and provided the statement I needed. The branch and the in-person service were deserving of 5 stars. It’s essential to keep the branches open, or customers like me might consider leaving!
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Halifax Online Bank UK - Our online banking service gives you a little extra help with your finance and money - mortgages,
savings, current accounts, credit cards, personal loans, investing, insurance,
sharedealing and holidays
