To address a £0.48 payment they questioned via email, threatening to block my card, I've spent 3 hours with no resolution. Calling their number or contacting them only leads to the app. Accessing the app was the only way to initiate a chat, but I needed a video guide to find it as it was hard to locate. After finally connecting with a representative, whose replies took 5-10 minutes, over an hour passed and the issue remains unresolved. If my card gets blocked, I plan to go to the local branch and express my frustration, even though it's not their fault. This has ruined my Sunday, leaving me stressed and ready to just watch TV for the rest of the day. Proceed at your own risk. Is there a zero out of ten rating option available?
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Halifax Online Bank UK - Our online banking service gives you a little extra help with your finance and money - mortgages,
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