Purchased an item (entertainment unit). After a few weeks I made enquiries about the delivery and told it would be sent the following week after arriving in Australia. After a few more empty promises, the item was eventually sent two week after it arrived in Australia. The item consisted of 3 boxes. Eventually only 1 box arrived, damaged. I made further enquiries with both Hallams and the courier. After 2 weeks of debating where the missing boxes were, I begged Hallams to send me the remaining 2 boxes, which arrived also damaged about a week later. When assembling the item, I found 4 missing legs and three missing drawers. I bought it to the attention of Hallams again and was given further empty promises. 10 days later and I’m still awaiting the missing parts and a $145 refund compensation of the delivery mess. I never usually post negative reviews as I know things don’t always don’t go to plan, and I know my experience is a first world problem, but I need an opportunity to vent my debacle. In summary, I would not recommend this business.UPDATE: I was assured by (B) that the missing items would be sent on 5 Jan and a partial refund of $145 (freight charges). Nothing arrived. It was not sent. Unknown person (Support Team) responded to this review and promised the missing items would be sent on 14 Jan. Nothing arrived. Nothing sent. This business are faceless scammers. I’ve reported my matter to the Victorian Consumer Affairs and suspect the department is well aware of this deceitful business Do your research and do not deal with this business.
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