hallmark.com

A frustrating experience with holiday cards.

I decided to try a popular service for holiday cards, but I won't be returning. They offered a feature to input all my contacts' addresses, which I entered manually, one by one. However, when I tried to proceed, I encountered repeated errors. I reached out to online customer support, but they didn't seem to grasp the issue (they assumed I was importing addresses, which I wasn't). Despite multiple attempts to resolve the problem with the support team, we were unsuccessful. The representative was somewhat helpful but eventually asked for a screenshot of the error, stating that IT would respond within 48 hours. Four days later, I received a generic update saying they were still working on it. I followed up, as I was promised a resolution sooner. I even called, but they had no further information. Two days later, I was told I could manually re-enter the addresses—this was the proposed solution. I expressed my dissatisfaction and requested a phone call during a specific timeframe. Three days later, they claimed they tried to call but faced busy circuits, and again suggested re-entering the addresses manually. I found this customer service unacceptable. Eventually, I enlisted a friend from IT, and we spent two hours navigating the site to finally get everything submitted. The end product was disappointing; although the cardstock was decent, there were several missing addresses that I had verified before submission. Additionally, they didn't provide enough embossed labels for the number of cards ordered. While the printed envelopes were simple and clean, the overall hassle and poor customer care lead me to conclude that I would never order from this service again. There are certainly better and more affordable options available. Save yourself the trouble and time.

Date of experience: Dec 23, 2025