I recently placed an online order with Hamleys for a Christmas Gift. I was extremely disappointed with the way in which it was packaged and sent out. The toy, a soft Paddington Bear for my grandson, was simply squashed into a plastic postal bag! It wasn't carefully wrapped in tissue or bubble wrap and arrived battered, especially the hat! I am very disappointed with this level of service from a supposed renowned retailer. I contacted customer services who asked me to send images of the item and its packaging. This would then help them review the matter and provide a suitable resolution. After doing so, I was asked to return the item in order for them to review. The issue isn't necessarily with the product, it was more the shoddy way in which it was sent out to me. At the very least I expected some packing/wrapping but the item was just thrown into a bag l, which was not even sealed correctly. I won't be returning the item as quite frankly, I don't wish for the same issue to occur. I would not order from this retailer on line in future.
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