Having completed the fitting of bedroom furniture by a very competent installer, I was most surprised and disappointed to discover the headboard finish was completely unsatisfactory. The headboard consists of 6 soft panels attached to a chipboard panel, which attaches to the wall via two brackets. Unfortunately, when viewed from the side the chipboard edge is clearly visible and detracts from the whole installation.
As soon as I noticed this I contacted Hammonds customer services and also made a claim. Knowing all their emails are 'no reply' made me think this is a company that wants to make it difficult for customers to contact them I was sceptical that Hammonds would be one these companies that do not want to know about problems!
Sure enough, this has proven to be correct, like others have said, Hammonds is not a company with great customer service once the installation is complete. I had talked to a number of people at Hammonds about this and all said they would get something done, obviously I have had no calls, in fact no feedback whatsoever, the people I tried to help were Stuart Rich, the designer who visited me and Liz Downes who always said leave it with me and I'll get someone onto it but I now know, their promises can be taken with 'a pinch of salt'. They, like everyone else I talked to at Hammonds had no interest in helping, just wanted to get me off the phone and never called me back regarding this situation.
The only professionalism I have experienced with Hammonds is the installer, who, incidentally is self employed!
It is understandable that their last two years accounts are showing losses.
There are other more professional suppliers out there and I would advise avoiding contact with Hammonds!
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Our way of working, just like our designs, is completely unique. We’re a family furniture business that loves beautiful design and over the last 90 years we have developed a seamless, end-to-end process for creating your perfect space.
Working from our purpose-built workshop in Leicestershire, we personally oversee every stage, taking your vision from the drawing board, through to design and final installation. And because our team takes responsibility for every inch of space, from choosing the raw materials and measuring to crafting every curve, no detail is overlooked.See more
