Having purchased an FT991A and found the driving experience far inferior that of Icom. I rang to ask how much it would cost to change to an Icom 9700. This took over a week, an email and 3 phone calls to solicit a figure from them. No apologies for the delay only excuse - not good.Furthermore, having then decided to keep the FT991A, despite my low opinion of it's user interface, I checked the 60m band and found that it would only transmit a part of the band. When I called W & S, the gentleman I spoke to advised me to watch the YouTube Yaesu UK video that explained the process and gave me the number for Yaesu UK if there were any issues.Such a video doesn't exist. However, the gentleman at Yaesu was very, very helpful and explained he had not as yet made the video, but had the information on a 'cheat sheet' that was simple to follow and emailed this to me immediately. I would suggest to W & S, they should undertake a reality check of what good customer service looks like, it will demand responding in a timely manner, no excuses and don't pass simple/common customer queries on to manufacturers, build inhouse knowledge or obtain copies of cheat sheets for appropriate models and included them with the delivery invoice, as a minimum.
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Waters & Stanton began in 1973 as a partnership between Peter Waters & Jeff Stanton. From a small lock-up shop in those early days, they grew to become one of the largest retailers & distributors of radio communications and accessories.
Whilst their roots in amateur radio have remained very firm and their leadership in the UK amateur radio market is unchallenged, the company has moved into other areas of electronics and communications.See more
